Who We Are

Cockapoo52 is a canine behavior training business specializing in Cockapoo training courses, consultations, and educational resources. 

Information We Collect

Personal Information

• Contact Details: Name, email address, phone number
• Payment Information: Billing address, payment method details (processed securely through Stripe)
• Course Information: Training progress, homework submissions, participation in live sessions
• Communication: Messages sent through our contact forms, social media, WhatsApp, or email

Automatically Collected Information

• Website Analytics: IP address, browser type, pages visited, time spent on site
• Cookies: Small files stored on your device to improve website functionality
• Email Engagement: Open rates, click-through rates, and email preferences

How We Use Your Information

We use your personal information to:

• Provide training courses and consultation services
• Process payments and manage your account
• Send course materials, updates, and educational content
• Respond to your questions and provide customer support
• Improve our services and website functionality
• Send marketing communications (with your consent)
• Comply with legal obligations

Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contract Performance: To deliver courses and services you've purchased
• Legitimate Interest: To improve our services and communicate about relevant training content
• Consent: For marketing emails and non-essential communications
• Legal Obligation: To comply with tax and business regulations

How We Share Your Information

We may share your information with:

• Payment Processors: Stripe and Izettle for secure payment processing
• Email Service Provider: HubSpot for email marketing and communication
• Course Platform: DropFunnels for course delivery and management
• Video Conferencing: Zoom for live sessions and consultations
• Legal Requirements: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties.

Data Retention

We retain your personal information for:

• Course Materials: Duration of course access plus 2 years
• Financial Records: 7 years for tax purposes
• Marketing Communications: Until you unsubscribe or withdraw consent
• Consultation Records: 5 years for professional liability purposes

Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interest
• Withdraw Consent: Unsubscribe from marketing communications

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure payment processing through encrypted platforms
• Regular security updates and monitoring
• Limited access to personal data on a need-to-know basis
• Secure storage of physical and digital records

Cookies

Our website uses cookies to:

• Remember your preferences and login status
• Analyze website traffic and user behavior
• Provide personalized content and recommendations

You can control cookies through your browser settings, though this may affect website functionality.

International Transfers

As we serve clients worldwide, your data may be transferred to countries outside the UK. We ensure appropriate safeguards are in place to protect your information during such transfers.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent.

Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes via email or website notice. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this privacy policy or to exercise your rights, contact us:

Email: talk@cockapoo52.com

 

Address: 1 Station View, Tytherington, GL12 8QE

 

WhatsApp: 07969 036789

For data protection concerns, you can also contact the Information Commissioner's Office (ICO) at ico.org.uk.