Our Commitment to You

At Cockapoo52, we're committed to providing exceptional canine behavior training that transforms your relationship with your Cockapoo. We stand behind our courses and services with a comprehensive refund policy designed to ensure your complete satisfaction.

Full Refund Guarantee

We offer full refunds in the following circumstances:

Course-Related Refunds

• Pre-Course Withdrawal: Full refund if you withdraw before your course start date
• Early Withdrawal: Full refund if you withdraw within the first 7 days of course access
• Technical Issues: Full refund if persistent technical problems prevent course access
• Course Cancellation: Full refund if we cancel or postpone a course
• Duplicate Purchase: Full refund for accidental duplicate enrollments

Consultation Refunds

• Cancellation: Full refund if you cancel a consultation with 24+ hours notice
• No-Show (Our End): Full refund if we're unable to attend your scheduled session
• Unsatisfactory Service: Full refund if you're not satisfied with your consultation experience

Payment and Billing Issues

• Payment Disputes: Full refund for unauthorized or disputed charges
• Billing Errors: Full refund for incorrect charges or billing mistakes
• Currency Conversion Issues: Full refund if international payment processing causes problems

Refund Process

How to Request a Refund

1. Email: Contact us at talk@cockapoo52 with "Refund Request" in the subject line
2. WhatsApp: Message us at 07969 036789 (for existing clients)

Required Information

Please include:

• Your full name and email address
• Course or service purchased
• Purchase date and transaction ID
• Reason for refund request
• Any relevant details or concerns

Processing Timeline

• Acknowledgment: We'll confirm receipt of your request within 24 hours
• Review: Most refund requests are processed within 48 hours
• Payment: Refunds are issued within 5-10 business days to your original payment method

Refund Methods

Payment Processing

• Stripe Payments: Refunded to original card/payment method
• Izettle Payments: Refunded to original payment method
• International Payments: May take additional time due to currency conversion

Refund Timeline by Payment Method

• Credit/Debit Cards: 5-10 business days
• Bank Transfers: 3-5 business days
• International Payments: 7-14 business days

Partial Refunds

In rare circumstances, we may offer partial refunds for:

• Partial Course Completion: Pro-rated refund based on unused content
• Late Cancellation: Consultation cancellations with less than 24 hours notice
• Exceptional Circumstances: Case-by-case evaluation for unique situations

What's Included in Refunds

Your refund includes:

• Full Course Fee: Complete refund of course purchase price
• Bonus Materials: No additional charges for downloaded resources
• Processing Fees: We absorb all payment processing costs
• International Fees: Currency conversion fees covered by us

Non-Refundable Items

The following items are generally non-refundable but may be considered on a case-by-case basis:

• Completed Courses: Courses where you've accessed all materials and completed all modules
• One-on-One Consultations: Sessions that have been completed
• Physical Materials: Printed workbooks or materials that have been shipped

Special Circumstances

Medical or Emergency Situations

We understand that life happens. If you experience:

• Medical emergencies
• Family crises
• Unexpected life changes

Please contact us immediately. We'll work with you to find a solution, which may include:

• Full refund
• Course transfer to future dates
• Extended access periods
• Alternative arrangements

Technical Difficulties

If you experience technical issues with:

• Course platform access (DropFunnels)
• Video playback problems
• Download difficulties
• Zoom session connectivity

We'll provide immediate technical support and a full refund if issues cannot be resolved.

Course Transfers

As an alternative to refunds, we offer:

• Future Course Transfer: Move your enrollment to a later course date
• Course Exchange: Switch to a different course better suited to your needs
• Extended Access: Additional time to complete your current course

Our Promise

Customer Satisfaction Guarantee

• We've never had a refund request because we're committed to your success
• Every concern is addressed promptly and professionally
• We work with you to resolve any issues before considering refunds

No Questions Asked Policy

While we're always interested in feedback to improve our services, we won't pressure you to explain your refund request. Your satisfaction is our priority.

Contact for Refunds

Primary Contact Methods

Email: talk@cockapoo52.com

 

WhatsApp: 07969036789 (existing clients)

Business Hours

Monday - Friday: 9-5

Emergency Contact

For urgent refund requests related to payment disputes or billing errors, contact us immediately via WhatsApp or email.

Policy Updates

This refund policy may be updated to reflect:

• Changes in payment processing
• New course offerings
• Legal requirements
• Business growth and scaling

We'll notify you of any changes via email and update the "Last Updated" date above.

Legal Information

This refund policy is governed by UK consumer protection laws and regulations. Your statutory rights as a consumer are not affected by this policy.