Last Updated: 10/7/25

1. Introduction

Welcome to Cockapoo52. These Terms and Conditions ("Terms") govern your use of our website, courses, consultations, and services. By accessing our services, you agree to be bound by these Terms.

About Us

• Business Name: Cockapoo52
• Service Provider: Clair Hickson, Certified Canine Behaviourist
• Qualifications: CAPBT ICAN Certified, Dynamic Dog Practitioner, Certificate in Canine Aggression
• Professional Memberships: CAPBT, ICAN (EC Member), Association of Dynamic Dog Practitioners
• Location, UK

2. Services Offered

Online Courses

• The Confident Cockapoo Course (for anxious/nervous dogs)
• Course materials, workbooks, and video content
• Access to private Facebook community group
• Weekly live Q&A sessions

One-on-One Consultations

• In-person consultations (local only)
• Online consultations via Zoom (worldwide)
• Specialised behaviour assessments
• Personalised training plans
• Follow-up support sessions
• Dynamic Dog Assessments

Digital Resources

• Lead magnets and training guides
• Resource library access
• Downloadable workbooks and trackers
• Video training materials

3. Course Enrollment and Access

Enrollment Process

• Course enrollment through our website or DropFunnels platform
• Payment required before course access is granted
• Quiz-based assessment to determine appropriate course level
• Maximum 10 students per course

Course Access

• Duration: Lifetime access to course materials unless otherwise specified
• Platform: DropFunnels course delivery system
• Technical Requirements: Stable internet connection, modern web browser
• Mobile Access: Courses accessible on mobile devices and tablets

Course Materials

• Video lessons and training modules
• Downloadable workbooks and tracking sheets
• Private Facebook group access
• Weekly live session recordings
• Bonus materials and resources

4. Pricing and Payment

Course Pricing

• Early Bird Pricing: £175 (limited time offers)
• Regular Pricing: £225
• Premium Options: £327 (includes additional consultation time)
• Prices subject to change with advance notice

Consultation Pricing

• Monthly billing structure for ongoing consultations
• Rates aligned with course premium pricing (£327)
• Payment required in advance of scheduled sessions

Payment Methods

• Primary: Stripe payment processing (credit/debit cards)
• Alternative: Izettle for international payments
• Consultation Payments: Credit card or PayPal accepted
• All prices displayed in GBP (£)

Payment Terms

• Courses: Full payment required at enrollment
• Consultations: Monthly billing, payment due in advance
• International Clients: Currency conversion fees may apply
• Failed Payments: Access suspended until payment resolved

5. Consultation Terms

Booking and Scheduling

• Consultations scheduled via Zoom or in-person (local area)
• 24-hour advance booking required
• Confirmation email sent upon booking
• Rescheduling permitted with 24+ hours notice

Consultation Conduct

• Professional behaviour expected from all parties
• Sessions may be recorded for training purposes (with consent)
• Confidentiality maintained for all client information
• Emergency contact available via WhatsApp for existing clients

Cancellation Policy

• 24+ Hours Notice: Full refund or rescheduling available
• Less than 24 Hours: Case-by-case consideration
• No-Show: Full session fee applies
• Our Cancellation: Full refund provided

6. Intellectual Property

Our Content

• All course materials, videos, and resources are proprietary to Cockapoo52
• Content protected by UK copyright laws
• No reproduction, distribution, or commercial use without written permission
• Personal use only for enrolled students

User-Generated Content

• You retain ownership of content you submit (photos, videos, case studies)
• By submitting content, you grant us license to use for educational purposes
• We may feature success stories and testimonials with your permission
• You can withdraw consent for content use at any time

Trademarks

• Cockapoo52 and associated branding are our trademarks
• Third-party trademarks used with permission or under fair use

7. Privacy and Data Protection

Data Collection

• We collect personal information as outlined in our Privacy Policy
• Information used to provide services and improve user experience
• Email addresses collected for course communications and marketing
• Progress tracking and engagement analytics

Data Security

• Secure storage of personal and payment information
• Regular security updates and monitoring
• Limited access on need-to-know basis
• Compliance with UK GDPR requirements

Marketing Communications

• Email marketing via HubSpot platform
• Segmented communications based on interests and engagement
• Unsubscribe option available in all marketing emails
• Social media integration for Instagram and Facebook

8. User Responsibilities

Account Security

• Maintain confidentiality of login credentials
• Notify us immediately of unauthorised access
• Use strong passwords and update regularly
• Do not share account access with others

Appropriate Use

• Use services for intended training purposes only
• Respect other community members in Facebook groups
• No harassment, spam, or inappropriate content
• Follow professional guidance and recommendations

Technical Requirements

• Ensure stable internet connection for online sessions
• Keep browsers and devices updated
• Contact support for technical difficulties
• Backup important downloaded materials

9. Community Guidelines

Facebook Group Participation

• Respectful communication with all members
• Stay on-topic with Cockapoo training discussions
• No promotional content without permission
• Share experiences and support other members

Live Session Etiquette

• Mute microphones when not speaking
• Use appropriate backgrounds and lighting
• Prepare questions in advance
• Respect session time limits

Professional Boundaries

• Training advice provided for educational purposes
• Not a substitute for veterinary care
• Serious behavioral issues may require additional professional help
• Emergency situations should be directed to veterinary professionals

10. Limitation of Liability

Service Limitations

• Training results may vary between individual dogs
• No guarantee of specific behavioral outcomes
• Recommendations based on professional experience and qualifications
• Client responsible for implementing training consistently

Liability Exclusions

• We are not liable for injuries during training implementation
• No responsibility for property damage during training
• Veterinary issues outside scope of behavioral training
• Technical issues with third-party platforms (Zoom, DropFunnels)

Professional Insurance

• Fully covered with professional indemnity insurance
• Public liability insurance for in-person consultations
• Pet Business Insurance for comprehensive coverage

11. Refund Policy

Full Refund Guarantee

• Pre-course withdrawal: Full refund
• First 7 days of course access: Full refund
• Technical issues preventing access: Full refund
• Course cancellation by us: Full refund
• Consultation cancellation (24+ hours): Full refund

Refund Process

• Contact us via email, phone, or WhatsApp
• 24-hour acknowledgment of refund requests
• 48-hour processing time for most requests
• 5-10 business days for payment processing

Alternative Solutions

• Course transfers to future dates
• Extended access periods
• Course exchanges for better fit
• Additional support for technical issues

12. Termination

Account Termination

• Either party may terminate services with reasonable notice
• Immediate termination for violation of terms
• Refund provided for unused services (pro-rated)
• Access removed upon termination

Survival Clauses

• Intellectual property rights survive termination
• Payment obligations for services received
• Confidentiality agreements remain in effect
• Limitation of liability continues to apply

13. Dispute Resolution

Initial Resolution

• Contact us directly to resolve any disputes
• Good faith effort to find mutually acceptable solution
• Escalation process through customer service
• Documentation of all communications

Formal Disputes

• UK law governs these terms and conditions
• Disputes resolved through UK courts
• Alternative dispute resolution available
• Professional standards maintained throughout process

14. Updates and Changes

Terms Updates

• Terms may be updated to reflect business changes
• Significant changes communicated via email
• Continued use constitutes acceptance of updated terms
• Previous versions archived for reference

Service Changes

• Course content updated regularly for improvement
• New features and services added periodically
• Pricing changes with advance notice
• Platform updates and improvements

15. Contact Information

Primary Contact

Email: talk@cockapoo52.com

 

WhatsApp: 07969036789 (existing clients)

 

Address:1 Station View, Tytherington, GL12 8QE

Business Hours

Monday - Friday: 9-5

Emergency Contact

For urgent matters related to ongoing consultations, existing clients may contact via WhatsApp during business hours.

Professional Memberships

• CAPBT (COAPE Association of Behaviourists and Trainers International)
• ICAN (International Companion Animal Network)

16. Legal Information

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Your statutory rights as a consumer are not affected by these terms and conditions.

Effective Date: 14th July 2025